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REFUND POLICY AND RETURNS

OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
* Custom printed or manufactured items
* Digital work or commissioned design or artwork

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@oneofsevenproject.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@oneofsevenproject.com and we will send you information for returning your purchase to us.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

Please contact us before returning your product. Lost or missing items in transit/shipping are not the responsibility of One of Seven Project. Please provide us with tracking info when you ship anything to us so we can ensure we process your return in a timely manner.

Returns can be shipped to:
PO Box 1164, Carbondale, CO, 81623, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CHECKOUT ALL OUR GUIDES

Arizona Trail Logo - azt - aztr
Tour Divide/Great Divide MTB Route Logo - tour divide guide
Colorado Trail Logo- One of Seven Project - colorado trail guide
Kokopelli Trail Logo - Kokopelli Trail Guide - Bikepacking
TRAIL-BADGE-coconino-red-x215

What’s New in Our Store

Cool threads and more!

# of Bikes +1 T-Shirt

Available in Road, Gravel, Hard Tail, Full Suspension, and Bikepacking versions.

(men’s and women’s available).

Ride Eat Sleep Repeat T-Shirt

Bikepacking is pretty much riding, eating, sleeping then repeating.

(men’s and women’s available).

I Heart Cycling T-Shirt

Show your love for cycling with The Project’s I Heart Cycling T-Shirt.

(men’s and women’s available).

Checkout all our available products in our store, and thanks for the support!

Support the Project

Simply clicking on the links below with our affiliates supports the Project.

Or checkout our Deals page to save big!

Amazon - Clothes, Electronics, Sports Gear & Apparel, Automotive, Toys, Books, Music
Rei logo
affiliate-gossamer gear
competitive cyclist
Outdoor Research - Technical Outdoor Gear & Apparel
msr sponsor support - about
Platypus hydration evolved - hydration packs - filters - water storage - about -FINISH TIME CONTEST
Sealline logo marker of waterproof storage - about - FINISH TIME CONTEST
thermarest sponsor support - about
Yeti Coolers - Outdoor Gear
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